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The UPLINX Remote Phone Control tool has the following hardware, software and network requirements:
Supported Operating Systems
•Any Windows Operating System (PC or Server) 64-bit that is supported by Microsoft.
•Recommended 8 GB RAM
•Microsoft .NET Framework 4.8. Installer will prompt for installation if not installed.
Supported Cisco Servers
•Cisco Unified Communications Manager versions 12.0 and later. Only CUCM versions that are supported by Cisco are supported by UPLINX. Software that has reached EOS/EOL by Cisco is no longer tested or supported by UPLINX but may still work.
•Cisco Webex Dedicated Instance. Please note that Cisco Webex Dedicated Instance in essentially Cisco Unified Communications Manager (CUCM) software running as a hosted instance.
Network Requirements
•Connectivity from a Windows machine running the Uplinx Remote Phone Control to:
•CUCM server
•IP Phones
•LAN connection from the Windows machine running the Uplinx Remote Phone Control to the servers. It can also work via VPN or any other IP connectivity as long as there is decent quality. Bandwidth must be at least 450 Kbps and max 100ms RTT. Please test the VPN QoS first with the demo version before purchasing a license.
•It is not recommended to deploy background phone images over VPN or through firewalls. Please use LAN connectivity.
•'Cisco CTI Manager' for JTAPI service must be running on at least one CUCM server in the cluster. To check or run this service, go to CUCM > 'Cisco Unified Serviceability'.
SRST Support
SRST is not supported, and some vendors claiming that SRST works are twisting the truth (to say this politely here). SRST mode cannot be supported as the phone's Authentication URL is pointing to CUCM and not the SRST router. The phone will not update the Authentication URL when switching over to the SRST router. Hence the phone will continue to authenticate towards CUCM which is no longer available. Therefore screenshots and key presses will not succeed. This is a Cisco limitation and there are no workarounds.
Supported Cisco IP Phones
Please see Supported Phones.
Supported User Locales
Please see Supported Phones and User Locales.
Support for Cisco Webex Dedicated Instance (=CUCM)
Yes, UPLINX Remote Phone Control tool fully supports Cisco Webex Dedicated Instance.
Please note that Cisco Webex Dedicated Instance in essentially Cisco Unified Communications Manager (CUCM) software running as a hosted instance. Cisco Webex Dedicated Instance is a specialized cloud calling solution built on the Cisco Unified Communications Manager framework, providing a dedicated environment for organizations to manage their communication needs with enhanced security and customization options. It allows for a seamless migration from on-premises systems while maintaining feature parity with existing setups.
If you have Cisco Webex CALLING, please see our solution Phone Control for Webex.
A note on "Webex support" claims
Some competing products have long claimed to "support Webex". This is misleading marketing — what they actually support is Cisco Unified Communications Manager (CUCM), which Cisco now markets under the Webex Dedicated Instance name. True Webex Calling is a separate, modern cloud-native platform with a fundamentally different architecture and API set. Supporting CUCM/Dedicated Instance and supporting Webex Calling are not the same thing, and the two should not be confused.
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