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Contacting Support to Resolve Issues - Contact Us

UPLINX Phone Control Tool greatly simplifies tasks involving remote phones. To achieve that, it has to work in a complex environment that relies on many different configurations and technologies. If you encounter a problem using Phone Control Tool, we are happy to help. For that we require an understanding of the problem and the circumstances around the problem, including a description of the technical environment that the tool is operating within.

Trace the Problem

For your own troubleshooting, and to resolve problems caused by your environment (for example firewalls etc), you can view the log files or trace the application. This will allow you to see the details about the problem in real time. Please refer to Seeing what's wrong: Logging and Tracing for the tool to help you do that.

Contact Support

To provide us with the best possible information regarding your issue, please send an email to following these steps:

1.Close Phone Control Tool.

2.Delete all files in the log folder C:\Users\%USERNAME%\AppData\Local\UPLINX Phone Control Tool\Log. Note: This is a hidden system folder, if not visible, enable ‘System and hidden folders’ in File Explorer.

3.Re-test.

4.Take screenshots.

5.Close Remote Phone Control Tool (to flush and close log files).

6.Email us the zipped log folder C:\Users\%USERNAME%\AppData\Local\UPLINX Phone Control Tool\Log\.

7.Detailed problem description including:

oWhat is wrong and doesn't work as expected

oVersions of Cisco servers, phone models and phone firmware version

Are you running the latest release? Check and upgrade to the latest release to save time spent on obtaining support. To upgrade, run the UPLINX Remote Phone Control Tool, navigate to [About] tab then click on the [Check for Update] button . Support will be provided on latest version of the software only.

Without internet access from the tool, check https://www.uplinx.com/downloads

Feature Requests
We encourage you to provide feedback and feature requests to . Your feedback will help us to further improve our products.