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Supported Phones
Bulk Erase supports the following Cisco phone models (without Administrative password set):
•Cisco 6900 Series
•Cisco 7900 Series
•Cisco 7800 Series
•Cisco 8800 Series
•Cisco 8900 Series
•Cisco 9900 Series
Phones Not Supported for Bulk Erase
•7921,7925, 7926 Wireless phone due to Cisco bugs that do not allow to send necessary keys, more at generally supported phone by Phone Control Tool.
•7906, 7911, 7912, 7940, 7960 and all wireless and 7900 Series conference phone.
Any unsupported phones will:
•Not be found in the Search phones form
•Have "Bulk ITL Erase not supported" in the log entries
Unsupported Phones when Administrative Password is set
The following phone models cannot be supported when access to the phone menu 'Administration Settings' has been secured with a password. Please see 'Understanding Administrative Passwords '. This is a limitation of these Cisco phone models.
•all Cisco 6900 Series
•Cisco 8941, 8945, 8961, 9951, 9971
Unsupported Phones when Administrative Menu is Disabled or restricted
Phones that are configured with disabled or restricted Menu are not supported.
Supported Cisco CUCM server versions
Cisco Unified Communications Manager versions 8.6 and later. Only CUCM versions which are supported by Cisco are supported by UPLINX. Software which has reached EOL by Cisco is no longer tested or supported by UPLINX.
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Bulk Erase is only possible when the phones are registered to a CUCM server. Once phones are no longer registered to a CUCM or have lost JTAPI control, erasing CTL/ITL files is not possible. In this case, each phone needs to be visited and the CTL/ITL file needs to be manually erased at the phone.
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