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Please ensure that the short and full names of all CUCM servers are resolvable via DNS to the correct IP addresses on the computer where UPLINX Phone Control tool is installed.
Getting the list of names of all CUCM servers
You can get the FQDN of the CUCM servers from the CUCM server command line interface. Log into the CUCM command line interface with a SSH client, then type this command: show network cluster
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Testing the connectivity of the CUCM names
You can test the connectivity by pinging the the short and full DNS names as follows:
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Fix DNS issues
If the ping test fails, there are 2 options to resolve DNS issues:
0.Set the DNS server and domain name in the network adapter
1.Update the hosts file
Updating the Host File
Open the file C:\Windows\System32\drivers\etc\hosts as Administrator in a text editor, then add the following line to this file:
10.5.1.115 <CUCMFQDN>
Please replace the "<UCCX FQDN>" with your real server FQDN, for example:
10.5.1.115 CUCM1.lab.test
Save the file. Then try again to ping this name and restart the tool.
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